Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Quality & Continuous Improvement Executive (QCI Executive)
- Hạn nộp: 31/01/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Monitor and evaluate daily operations to ensure compliance with Forbes Travel Guide standards, brand standards, and internal SOPs.
- Conduct regular quality audits, spot checks, and service observations across departments.
- Identify service gaps, non-compliance issues, and areas for improvement.
- Follow up and ensure timely implementation of corrective and preventive actions.
- Proactively identify opportunities to enhance guest experience and operational efficiency.
- Work closely with department heads to implement continuous improvement initiatives.
- Support service excellence programs aligned with luxury hospitality standards.
- Promote a strong quality mindset and service culture across all departments.
- Collect, analyze, and consolidate quality-related data, audit results, and guest feedback.
- Prepare quality performance reports for Management and ExCom.
- Conduct root cause analysis and propose improvement action plans.
- Monitor trends related to guest satisfaction and service quality indicators.
- Support the implementation of Forbes-related training and service culture programs.
- Assist in developing SOPs, service standards, and quality checklists.
- Conduct quality briefings or refreshers when required.
- Act as a quality ambassador to reinforce luxury service standards.
- Coordinate and support internal and external audits (Forbes, Brand, Corporate).
- Work closely with Operations, Rooms, R&B, P&C, and other departments to ensure alignment with quality expectations.
- Track audit findings and ensure timely closure of action items.
- Other responsibilities as assigned by Manager.
Quyền lợi được hưởng
- Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation, and home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel and for the family
- 24/7 accident insurance
- Other benefits will be discussed during the interview
Yêu cầu công việc
- Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or related fields.
- Minimum 1–3 years of experience in Quality, Operations, or Service Excellence roles.
- Experience in luxury hotel/resort environment is a strong advantage.
- Exposure to Forbes Travel Guide standards or luxury brand standards is highly preferred.
- Strong knowledge of service quality and luxury hospitality standards.
- Excellent analytical, observation, and reporting skills.
- Strong communication and coordination abilities.
- High attention to detail with strong follow-up skills.
- Proficient in MS Office (Excel, PowerPoint, Word).
- Ability to work independently and under pressure.
- Fluent in English
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq (at sign)ihg.com
- Phone: 02973 88 0000/Hotline: 0919 290 709 (P&C Department)
Nộp hồ sơ ứng tuyển
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Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang-
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https://Ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.
Quy mô: 
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
Thông tin liên hệ
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People & Culture Department - Phòng Nhân Sự - Recruitment Team -
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