Income Auditor

• Collects/Audits paperwork from all revenue centers in the hotel ensuring accuracy and compliance with the corporate’s Internal Controls and local hotel polices.
• Ensures that accurate room revenue is captured, recorded and posted.
• Ensures that accurate F&B outlet revenue, Banquet Food and Beverage Revenue and F&B Miscellaneous Revenue is fully captured, recorded and posted.
• Monitors and records all house account meals and entertainment expenses and report any non-compliance to the Assistant Director of Finance for follow up with the hotel management.
• Balance income against the respective ledger balances in the PMS system (guest ledger, city ledger and deposit ledger) and any discrepancies are corrected as identified and brought to the attention of Assistant Director of Finance.
• Verify credit card settlements and transmissions to receipts in bank and outstanding balances are traced for future receipt and ensure exceptions are investigated and anomalies are brought to the Director of Finance or Assistant Director of Finance’s attention.
• Update credit card reconciliations on a daily basis that agree to transmissions and receipts; where credit card numbers are stored electronically, no hard copy of the numbers should be retained on file.
• Perform monthly balance sheet reconciliations to ensure balances agree to the outstanding credit card balance per the credit card reconciliations.
• Review the General Ledger accounts established to Record Room, Food & Beverage, Entertainment and General Sales and Value Added Taxes.
• On a monthly basis, a summary of activity in these accounts is to be prepared and approved by the Director of Finance, with workings to include a comparison of taxable revenue on the monthly P&L statement to the liability balance at month end; discrepancies should be investigated and resolved appropriately.
• Monitor the safeguarding of the hotel’s assets by reviewing hotel credits issued by both Rooms division and Food & Beverage and ascertaining the business purpose of such credits and proper manager approval.
• Review daily void reports from the hotel’s F&B POS system to ensure proper inventory control in the F&B department.
• Track the sale and redemption of hotel gift cards to calculate the hotel’s liability.
• Build strong relations with all guests, noting special attention to the hotel’s VIPs and return guests to ensure long lasting guest loyalty
• Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2025 – the most prestigious authority in the international hospitality and tourism industry.
• Proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• A Bachelor’s degree in Business Management preferably specializing in Finance or Accounting Management
• Chartered Financial Analyst certification is of advantage

Work Experience

• 3 - year experiences in similar role at luxury hotels/resort with roles as either Accounts Payable or Accounts Receivable.

Technical Skills

• Competent computing skills (e.g. Microsoft Office)

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