Guest Service Coordinator | Điều phối viên Chăm sóc Khách hàng

• Act as the main coordination point between Reservations, Front Office, and related departments to ensure all guest requests and service arrangements are properly communicated and delivered.
• Receive, track, and follow up on guest requests from Reservation and Front Office, ensuring accurate information flow and timely execution.
• Collect service details and operational updates from internal departments (Housekeeping, F&B, Spa, Engineering, Activities, etc.) to provide accurate responses to guests and the Reservation team.
• Support handling guest inquiries and service requests during the booking and pre-arrival stages.
• Ensure all guest requests, preferences, and special arrangements are updated accurately in the system.
• Coordinate special arrangements such as airport/port transfers, room setups, amenities, dining reservations, spa bookings, and activities.
• Monitor request status, follow up on pending items, and ensure timely completion before guest arrival and during stay.
• Support Front Office in managing guest expectations and handling service recovery when needed.
• Maintain clear, professional communication with guests, Reservation, and all operational departments.
• Assist in preparing daily operational reports related to guest requests and service coordination.
• Ensure Six Senses standards, brand values, and service procedures are consistently applied.
• Perform other related duties as assigned by Management.

• 100% salary in 2-month probation
• Social Insurance on 100% salary
• Annual Home Leave ticket support
• Accommodation provided
• Uniforms and Laundry Service provided
• Relocation allowance to all positions provided
• 24/7 personal accident enrolled from starting date
• Duty Meals and Transportation provided
• 2,400,000 VND monthly allowance to certain levels provided
• Seniority Bonus
• Year End and Tet Bonus
• Worldwide learning & Career Development with Six Senses & IHG

• High school education required.
• Hospitality or Administration Management degree from a recognized College preferred.
• One year or more of experience with administrative job. Experience in guest service is a plus.
• Organized with the ability to prioritize and multi-task.
• Reliable with patience and professionalism.
• Excellent communication and interpersonal skills.
• Tech savvy, proficient in MS Office.
• Detail-oriented and efficient.
• Knowledge of bookkeeping and reporting.
• Highly motivated with “can do” attitude.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.