Reservations Team Leader

• Manage and supervise the daily operations of the reservation department.
• Train, mentor, and lead the team to maintain high service standards.
• Implement policies and monitor booking accuracy and efficiency.
• Analyze trends and occupancy rates to optimize revenue and pricing.
• Handle complex inquiries and resolve guest issues promptly.
• Generate performance reports and analyze key metrics.
• Collaborate with other departments to ensure a seamless guest experience.
• Develop strategies to increase bookings and guest satisfaction.

• Part of Ennismore and Sun Hospitality and Entertainment Group
• Competitive wages, Global brand and career growth
• Accommodation and flights provided
• Unique All-Inclusive Concept & Prime Location
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
• Excellent discounts across Ennismore & Accor properties globally

• 2–3 years of supervisory experience in hotel reservations.
• Deep understanding of hotel operations and reservation systems (PMS).
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented with strong analytical and report-generation abilities.
• Ability to make quick, informed decisions in a fast-paced environment.
• Fluency in English (Vietnamese language skills are highly desirable).
• Knowledge of revenue management principles and local market trends.
• Flexibility to work varying shifts, including weekends and holidays.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: hc428-hr(at)rixos.com
• Contact us via phone: 0356 986 654 (Zalo)

Please note: Only shortlisted candidates will be contacted.