Lobby Hotess

• Prepare for daily VIP arrivals, including room allocations, amenities, and special requests.
• Ensure VIP welcome drinks and setup (mise-en-place) are perfectly prepared.
• Handle VIP check-in/check-out efficiently, discreetly, and professionally.
• Personally escort VIP guests to their rooms.
• Maintain accurate guest information in the system and monitor occupancy and VIP movements.
• Provide warm, attentive service and resolve guest complaints swiftly across departments.
• Maintain proactive contact with guests, including daily courtesy calls to VIP rooms.
• Coordinate special touches like bouquets or cakes for anniversaries and birthdays.
• Inspect VIP rooms after amenity placement and re-announce details to Housekeeping and F&B.
• Review daily guest feedback and take direct action to improve services

• Part of Ennismore and Sun Hospitality and Entertainment Group
• Competitive wages, Global brand and career growth
• Accommodation and flights provided
• Unique All-Inclusive Concept & Prime Location
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
• Excellent discounts across Ennismore & Accor properties globally

• Prior experience in Guest Relations, Lobby Host, or Front Office within a luxury hotel.
• Exceptional communication and interpersonal abilities.
• Strong attention to detail and a natural ability to anticipate guest needs.
• Confidence in handling VIP guests, sensitive situations, and high expectations.
• Ability to multitask and coordinate seamlessly across various departments.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: hc428-hr(at)rixos.com
• Contact us via phone: 0356 986 654 (Zalo)

Please note: Only shortlisted candidates will be contacted.