Training & Quality Manager | Quản lý Đào Tạo và Chất lượng

1. Training & Development

• Develop, implement, and oversee all training programs including onboarding, service culture, departmental skills, leadership development, and brand standards training.
• Ensure all training initiatives align with Six Senses values, service philosophy, sustainability commitments, and wellness principles.
• Work closely with department heads to identify training needs and design tailored development plans.
• Deliver and coordinate service excellence, quality, and guest experience training across the resort.
• Maintain accurate training records, attendance logs, and compliance documentation.

2. Quality & Service Standards

• Establish, monitor, and continuously improve service quality standards across all guest touchpoints.
• Conduct regular service audits, quality inspections, and on-the-job observations.
• Lead mystery guest programs and quality assessments; analyze results and recommend corrective actions.
• Review guest feedback, surveys, and online reputation metrics to identify trends and improvement opportunities.

3. Brand Compliance & Continuous Improvement

• Ensure full compliance with Six Senses brand standards, SOPs, and operating guidelines.
• Support brand audits, corporate quality initiatives, and operational reviews.
• Collaborate with departments to implement corrective action plans and elevate service performance.
• Promote a culture of accountability, consistency, and continuous improvement throughout the resort.

4. Collaboration & Leadership

• Act as a strategic partner to department heads in driving service excellence and host capability development.
• Coach leaders and supervisors on training delivery, quality management, and service leadership.
• Support People & Culture initiatives related to host engagement, performance management, and retention.

• 100% salary in 2-month probation
• Social Insurance on 100% salary
• Annual Home Leave ticket support
• Accommodation provided
• Uniforms and Laundry Service provided
• Relocation allowance to all positions provided
• 24/7 personal accident enrolled from starting date
• Duty Meals and Transportation provided
• 2,400,000 VND monthly allowance to certain levels provided
• Worldwide learning & Career Development with Six Senses & IHG

• Education: Bachelor's or Master Degree majoring in Hotel Management.
• At least 2 years work at relative experience.
• English with the ability to communicate clearly in the local dialect
• Good knowledge of hotel operations
• Communicating effectively in writing as appropriate
• Good Microsoft Office skills required
• Giving full attention to what other people are saying, taking time to understand the points being made
• Motivating, developing and directing people as they work
• Being aware of others’ reactions and understanding why they react as they do

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.