Assistant Reservation Manager | Phó Quản lý Đặt phòng ( Base HCM )

• Support daily room reservation operations for local and international markets.
• Ensure all reservation inquiries and emails are responded to within 24 hours.
• Handle guest requests related to room types, special arrangements, and approved discounts.
• Maintain accurate reservation data in the PMS.
• Monitor travel agent allotments and overbooking situations.
• Coordinate closely with Revenue, Front Office, Sales, and related departments.
• Assist the Reservation Manager in overseeing daily operations, staff scheduling, performance management, and team development.
• Support training, coaching, and supervision of reservation team members.
• Prepare reservation reports and support performance tracking.
• Ensure compliance with Six Senses standards, brand values, and resort policies.
• Handle guest issues professionally and maintain excellent service quality.

• Competitive salary and benefits.
• 100% salary during the probation period (2 months).
• Attractive year-end and Lunar New Year bonuses.
• Social Insurance contribution based on 100% of salary.
• 24/7 personal accident insurance from the first working day.
• Annual home leave air ticket support.
• Relocation allowance.
• Staff accommodation provided.
• Uniforms and laundry service provided.
• Staff meals and transportation provided.
• Global training opportunities and career development with Six Senses & IHG.

• 3+ years in reservations, including 1 year in a leadership role
• Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems
• Good command of English; additional languages are a plus
• Strong leadership, training, and team management skills
• Experience in inventory control, overbooking management, and guest service
• Proficient in MS Office (Excel, Outlook, Word)
• Detail-oriented, organized, and able to work under pressure
• Understanding of revenue reports and cost control
• High level of professionalism and guest-focused mindset
• Familiar with luxury hospitality standards

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.