Chief Concierge

• Lead and manage Concierge, Bell team, and Drivers, ensuring smooth daily operations and 5-star service standard
• Oversee and coordinate airport transfers and guest transportation schedules, ensuring accuracy, punctuality, and guest comfort
• Handle VIP guests, special requests, and personalized services, delivering exceptional guest experiences
• Curate bespoke guest experiences including tours, dining, transportation, and destination activities
• Maintain strong relationships with external partners (transportation providers, tour operators, restaurants, local authorities)
• Train, coach, and schedule team members to ensure service consistency and operational efficiency
• Resolve guest issues professionally and ensure effective service recovery
• Ensure compliance with SOPs, safety regulations, and brand standards

• Monthly service charge
• Social insurance as the law
• holiday bonus, 13th month salary as company policy
• participate in company activities: outing trip, development & training

• Minimum 3–5 years of experience in Concierge / Guest Services in a 4–5 star hotel or resort, with team leadership experience
• Proven experience managing Bell services and guest transportation / airport transfers
• Strong knowledge of local destinations and luxury guest services
• Excellent communication skills in English (additional languages are an advantage)
• Strong leadership, coordination, and problem-solving skills
• Service-oriented mindset with high attention to detail
• Willingness to work flexible shifts, including weekends and public holidays

Contact Us:

Phone: 0258 3 989 495/0911 899 258 Phòng Nhân sự

Address: The Anam, Long Beach, Northern Peninsula Cam Ranh, Cam Hai Đong ward, Cam Lam town, Khanh Hoa province.