Assistant Guest Experience Manager

• Assist to manage the team and ensures that guest received special personalized service.
• Greets all arrivals and says goodbye all departures – do first and last impression.
• Assist for Check-in and check-out and escorts VIPs to room.
• Encourage and motivate concierge colleagues
• Taking care of various administrative tasks including information updating with the concierge team on new restaurants tours…
• Formulating new procedures in pursuit of improved service
• Control the team effectively.
• Assist to supervises and participates in all activities related to the process of rooming guest.
• Ensure that all guests receive a warm and courteous welcome upon check-in.
• Assist to manage room assignment with concerned Reception sections and other Departments.
• Promotes hotel facilities efficiently and train staff how to sell and serve properly.
• Handle complaints with immediate action and thorough follow up and train staff how to solve.
• Ensure that information is passed to every one accurate and clear.
• Handles guest needs inquiries and requests promptly.
• Make necessary arrangements for group check-in.
• Provides input for departmental meetings.
• Acts as sales person in order to maximize room revenue and MOD’s revenue (Minor Operated Department).
• Identifies departmental training needs and conducts training.
• Establishes and maintains effective employee relations.
• Arrange the cars for airport pick up and transfer as requested and make sure that not waste of money and timing.
• Check weekly report for long staying guests, establishes and maintains contact with guest as well as to check the next days of arrivals whether for any special treatments offered for VIPs, repeated guest, honeymooners, birthday guest...etc.
• Complies with hotels health, safety and hygiene.
• Performs related duties and special projects as assigned.
• Well-groomed, neat and tidy at work.
• Strictly comply the Hotel regulation and Employee Handbook.
• Implement Department Head’s instruction and assignment.
• Follow communication lines and report lines.
• Maintain standards of service quality and performance standards.
• Believe in teamwork, cooperate with colleagues.
• Any additional tasks requested by his/ her HOD.

• Full salary and service charge
• Comfortable accommodation
• Three meals per day
• Relocation transportation allowance
• Annual health check
• Annual bonus based on performance
• Team activities and parties
• 30% staff discount for restaurants and spa
• One free night stay per year in the resort
• Growth opportunity and/or cross-training
• VN labor law, company policy
• Attractive salary based on experience and ability
• Professional & International working environment
• Opportunity to grow up personally as well as the career path

• Minimum 1 year of experience in the same position.
• Self-motivated/ dynamic, friendly, good interpersonal skills.
• Task management, and great attention to detail.
• Fluent in English (both speaking and writing).
• Teamwork and can work under pressure.
• Experience in Customer Service skills.
• Good at public speaking.

• Recruitment email: hr.recruitment (a còng) salindaresort.com
• Recruitment phone number: 02973 990011 (Ext: 3404)

Hoặc nộp hồ sơ giấy trực tiếp tại cổng bảo vệ địa chỉ: Tổ 1, Khu phố Cửa Lấp, đặc khu Phú Quốc, tỉnh An giang