Front Office Manager

• Closely coordinates room availability with the Director of Sales.

• Maintains a good relationship with travel agents and tour operators.

• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.

• Answers inquiries pertaining to hotel policies and services.

• Handles guest complaints professionally.

• Arranges for special services.

• Ensures high standards of service at all time.

• Maintains good relationship with guests and staff.

• Reviews arrival lists and pre-set the VIP guests with GM and EAM.

• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.

• Participates in yearly forecasting and budgeting with senior management.

• Observes and analyzes competitive hotels.

• Prepares reports as required.

• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.

• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.

• Analyzes revenue and expenses results monthly.

• Assists in recruiting and selecting staff.

• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).

• Ensures daily manager logbook is maintained.

• Reviews VIP and arrival lists.

• Monitors credit policies and audits daily credit report on guest rooms where needed.

• Attractive base salary + high monthly Service Charge.
• Work in a luxurious, upscale setting, interacting with high-profile guests.
• In-depth training provided on advanced culinary knowledge, wine & beverage service (sommelier skills), and leadership capabilities.
• Full social, medical, and unemployment insurance according to Labor Law. Premium private health insurance package (based on company policy).
• Duty meals provided per shift. Uniforms provided and laundered by the company.

• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5-star class environment.

• Knowledgeable in Front Office Operations.

• Have excellent English communication skills both in written and spoken.

• Possess professional disposition with excellent interpersonal skills.