Marketing Officer (Ho Chi Minh Based)

Welcome to IHG and Crowne Plaza Phu Quoc Starbay. Now that you’re part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improvelet’s explain the role you will play. Let’s explain the role you will play.

What’s the job?

Provide a co-ordination and administrative service for the Marketing team to assist with revenue generation of the hotel.

• Support colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Prepare all administration documents required by the Hotel Marketing team.
• Develops the knowledge and skill capability on-property to create a winning competitive advantage to be in Marketing, PR & Communication.
• Continuously keeping up-to-date with technological development and improved ways of working and suggesting those to team members and managers.
• Liaise with Purchasing Department to brief suppliers for production when approval is obtained from all concerned parties for layout and copy.
• Stock control of collateral.
• Attend monthly S&M meetings.
• Attend to all S&M department mail and maintain a correspondence database.
• Update and improve website with content where appropriate.
• Support social media management and content creation.
• Co-ordinate generic IHG merchandise and hotel brand merchandise, including gift items.
• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Actively ‘listens’ to guest sentiment on-line and ensure the resort responds accordingly.
• Responsible for the in-house point-of-sale materials and collateral such as brochures, presentations, monthly promotional posters, banners and leaflets, and ad-hoc announcement posters.
• Actively identify and engage influencers to share content about the property with their followers to drive awareness for the resort.
• Undertake additional duties as requested by the Director of Marketing & Communications.
• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

• 2 day - off per week/Hưởng 2 ngày nghỉ/tuần.
• At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.

2. ALLOWANCE - TRỢ CẤP

• Service charge/Thưởng phí phục vụ hàng tháng.
• Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
• Home leave allowance/Trợ cấp thăm nhà.
• Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).

3. INSURANCE - BẢO HIỂM

• 24/7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
• CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.

4. OTHER BENEFITS - CÁC PHÚC LỢI KHÁC

• Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
• Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.
• Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.

1. Education / Giáo dục

• Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred
• Bằng cấp hoặc bằng chứng chỉ nghề trong thiết kế, hoặc lĩnh vực liên quan được ưu tiên.

2. Service years in the field / Kinh nghiệm làm việc trong ngành:

• 01 year of similar positions. or an equivalent combination of education and work-related experience.
• 1 năm kinh nghiệm liên quan trong vận hành hoặc sự kết hợp tương đương giữa trình độ học vấn và kinh nghiệm.

3. Knowledge and skills / Kiến thức và kỹ năng:

• Proven success in a similar role and environment.
• Empathy towards your customers and colleagues.
• Pride and attention to detail.
• Polished personal presentation with Warm, confident and hospitable personality.

4. Language / Ngoại ngữ:

• Fluent in English (speaking, listening, reading and writing).
• Thông thạo tiếng Anh (nói, nghe, đọc, viết).

• Anh/chị vui lòng liên hệ vào giờ hành chính từ 8:00 đến 17:30 vào thứ Hai - thứ Sáu.
• Số điện thoại: 02973 683 999 (Ext: 5806) - 0911 815 105 (Phòng Nhân sự).