Senior Butler - Park Hyatt Phu Quoc - Pre-opening stage

• Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
• Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
• Coordinate villa preparation prior to guest arrival: inspect setup, amenities, equipment and cleanliness.
• Assist with villa check‑in/check‑out processes, delivering an elevated and private guest experience.
• Handle villa service requests: dining arrangements, transportation, decorations, private events, etc.
• Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
• Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
• Monitor villa assets and report damages or maintenance needs.
• Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
• Act as the key liaison between guests and other departments to ensure maximum satisfaction.
• Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.

• Attractive salary
• Pre-opening allowance
• Relocation allowance
• Annual home leave allowance
• Service charge allowance during pre-opening
• Staff accommodation
• 3 meals per day including days off
• 15 annual leave days
• Social and Health insurance as per local law
• Training and development plan
• 12 complimentary room nights at Hyatt properties worldwide

• Diploma, College or University degree in Hospitality, Tourism or related fields.
• Experience as a Butler/Villa Host or VIP service is preferred; not mandatory for candidates with good attitude and communication skills.
• Strong communication skills with a polite, friendly and well-groomed demeanor.
• Good English communication; additional languages are a plus.
• Good organizational skills and effective handling of guest requests.
• Detail-oriented, attentive and guest-service minded.
• Willing to work shifts, including weekends and holidays; ready to assist guests at any time.

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.