Giám sát Lễ tân

Superior: Front Office Manager

also authorized to give instructions: General Manager

Main work objectives:

• To be responsible for the smooth running of the Front Office area/Infocentre and that work there is performed in a qualified and proper way according to the ROBINSON standards
• To put the ROBINSON concept into practice
• To manage the staff

Duties and responsibilities:

• To be responsible for a proper check-in, check-out, and service permanent according to the „service for value“ scripts
• To be responsible for a proper processing of reservations by means of the PMS system
• To be responsible for a proper handling of guest profiles by means of the PMS System
• To be responsible for creating, entering and booking the hotel invoices by means of the PMS system
• Daily check of the rate check report
• To be responsible for a proper handling of different extranets and channel manager
• To be responsible for creating invoices for all tour operators
• To be responsible for a proper processing with all kinds of correspondence
• To be responsible that the rooms are allocated in good time considering the wishes of guests
• To deal with any special wishes and complaints of guests and ensure that any necessary measures are performed
• To prepare the day-end figures, make daily balance checks & corrections of the daily turnover
• To be responsible for the proper handling of the cash box receipts/supervision of the currency and foreign exchanges considering the national regulations
• To be responsible for a proper hand over after the shift
• To be responsible for the proper care and maintenance of the material and the installation in the entire Front Office area and if necessary, in the Infocentre area as well as the procurement of replacement incidentals
• To arrange staff rosters and assess staff members, carry out training within the framework of the Crew Training system
• To maintain close cooperation with the tour operators and their representative
• To inform the Front Office Manager about incidents that affect the area of work
• To become integrated in the overall team and its programmes, e.g. participation in shows and evening events

• A secure job with a great working atmosphere - the first ROBINSON Branding in Vietnam
• Competitive salaries and benefits including free accommodation and meals
• Career opportunities with an international brand, with a vision to create a global community of open-minded individuals
• 16 days of annual leave and 11 public holidays per year

• Bachelor’s degree in Hospitality Management, Tourism or related field
• Minimum 2–3 years’ experience in Front Office operations, preferably in an international hotel/resort environment
• At least 1 year in a supervisory or team leader role
• Good knowledge of PMS systems and reservation procedures
• Experience handling guest complaints and service recovery professionally
• Good communication skills in English (spoken and written)
• Service-oriented mindset and ability to work under pressure

• Cover letter
• Curriculum Vitae (CV), Certificate of good conduct certified by local authority (Criminal record)
• Original valid health certificate either 6 months
• Notarized ID card
• Certificate of identification confirmed by local police
• Birth certificate
• Recent 3*4cm self-portrait picture
• University diploma and/or any certificate related to job