Restaurant Team Leader | Tổ trưởng Nhà hàng

a. General | Tổng quát

• Foster a positive team environment by maintaining good relationships with colleagues and encouraging collaboration.
• Deliver excellent guest service by interacting with guests, understanding their needs, and responding effectively to feedback.
• Support the Restaurant Manager with suggestions to enhance service quality and operational efficiency.
• Ensure compliance with all restaurant policies, including health, safety, fire, and emergency procedures.
• Maintain professional standards in personal hygiene, grooming, and conduct while representing the restaurant.
• Participate in meetings and training sessions and assist in coaching team members when required.
• Handle guest comments and complaints promptly and professionally to ensure guest satisfaction.
• Demonstrate performance that meets the restaurant’s service and operational standards.

b. Operations | Vận hành

• Support the Restaurant Manager in overseeing daily restaurant operations to ensure smooth and efficient service.
• Guide and assist team members in performing their duties and resolving operational challenges.
• Monitor service delivery to ensure consistency with the restaurant’s standards.
• Coordinate with other departments (kitchen, bar, stewarding, front office, housekeeping, engineering) to maintain seamless operations.
• Assist in executing promotions, special events, and upselling initiatives to enhance revenue.
• Support cost control by minimizing waste, monitoring stock levels, and participating in inventory counts.
• Conduct regular inspections of front-of-house and back-of-house areas to ensure cleanliness, proper setup, and maintenance.
• Assist in training, coaching, and developing team members to improve performance and service quality.

• Thời gian làm việc: 5 ngày/tuần, nghỉ 2 ngày linh hoạt.
• Thời lượng ca làm việc: 8 tiếng/ngày (bao gồm 30 phút nghỉ giữa ca).
• Chế độ bảo hiểm: Được tham gia đầy đủ các chế độ bảo hiểm theo quy định của pháp luật.
• Phụ cấp & hỗ trợ: bữa ăn trong ca làm việc, thẻ gửi xe miễn phí tại hầm xe TTTM, đồng phục, Locker cá nhân riêng biệt, …

o Strong organizational abilities to manage daily tasks efficiently.

o Demonstrated leadership skills with the ability to motivate and guide team members.

o Capable of interacting positively with both colleagues and guests.

o Ability to handle a demanding workload effectively.

o Basic computer skills for operational tasks.

o Previous experience in a similar role within an upscale hotel or restaurant environment is preferred.

Hồ sơ nộp trực tuyến qua Hoteljob hoặc qua email: career.fosc "at" fusionoriginals.com