Reservations Agent / Nhân viên Đặt phòng

 Promote the Hotel’s (and IHG generally) products and services

 Maintain a high level of product and service knowledge about all IHG Hotels in your region

 Prepare and execute action plans which increase reservation sales and associated business

 Record and process reservations made by phone/fax/email

 Accept wait list reservations

 Process amendments to reservations such as extensions, early departures, etc

 Manage “no show” reservations by investigation and recording of same

 Record special billing arrangements for groups and conventions

 Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

 Maintain knowledge of special rates/ offers/ promotions

 Monitor reservation levels and inform Managers of current and future occupancy rates

 Prepare reports as requested (eg to travel agents, corporate production report etc)

 Prepare reservation sales reports

 Manage group reservations and ensure all groups block is being updated correctly in Opera with the signed contract and rooming list.

 Review daily Reservation and ensure market segments are correct

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Problem solving and organizational abilities.

Proficient in the use of computer

Able to read and write English

Qualifications –

High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience –

1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.