Arrival Lounge & Sport Center Hostess

1. What is the job?To deliver a seamless, personalized, and engaging first impression experience for walkin and inhouse guests at the Visitor Lounge and Sport Center, ensuring InterContinental brand standards areconsistently upheld while supporting revenue opportunities and guest satisfaction.
2. Your day to day

Guest Welcome & First Impression

•Warmly welcome walk in guests with professional grooming, eye contact, and brand standardgreetings.

•Serve welcome drinks and cold towels.

•Provide clear and engaging explanations of resort facilities, activities, daycation packages, F&B

venues, and Spa services.

•Ensure guests feel recognized, expected, and genuinely welcomed.

Guest Assistance & Coordination

Handle walk

in inquiries regarding

•Daycation packages

•F&B reservations

•Spa bookings

•Resort activities

Coordinate buggy transfers to lobby, Spa, restaurants, or other requested areas.

Support inhouse guests with Sport Center activity information.

Ensure smooth handover and coordination with Security, Welcome Couple, Guest ExperienceAgents (GEA), and Villa Hosts when required.

Revenue Contribution

•Proactively promote resort services and experiences.

•Convert walk in inquiries into confirmed bookings where possible.

•Support F&B reservation KPI and incentive targets.

Visitor Lounge Standards & Environment

Maintain Visitor Lounge setup according to standards:

AC on and comfortable temperature

Pleasant scent

Resort video playing with sound

Fresh flowers displayed

Updated resort materials (maps, brochures, flyers)

Clean and tidy seating area

Ensure the area is always guest ready.

Service Excellence & Compliance

Ensure guests are not kept waiting unnecessarily.

Follow SOP guidelines for arrival and departure procedures.

Maintain professional communication during guest handover.

Support internal audits and quality checks related to arrival experience.

Uphold InterContinental brand values and grooming standards at all times.

• 50% salary and service charge (average SVC in 2025: 5.5 million VND per month, July 2025: 7.5 mil, Aug 2025: 8.3 mil).
• 2 day off per week
• Mandatory insurance
• Accidental insurance 24/7
• IHG brand standard training

• Diploma in Hospitality, Tourism, or related field preferred.

• Minimum 1 year experience in F&B service, hostess, or guest relations.

• Good English communication skills (additional languages are a plus).

• Strong interpersonal and storytelling skills.

• Service oriented mindset with proactive attitude.

• Ability to multitask and coordinate across departments.

Key Competencies

• Guest engagement & personalization

• Communication & coordination

• Sales mindset

• Attention to detail

• Professional grooming & presentation