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Duty Manager - Oakwood Residence Saigon
- Hạn nộp: 17/04/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
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Trưởng ca/ Giám sát
18/03/2026 16:29
Mô tả công việc
- Supervise daily hotel operations during assigned shifts.
- Manage, support, and motivate the team to deliver a legendary customer experience to guests.
- Initiate, implement and monitor processes and procedures to ensure consistently high standards of services are maintained.
- Be responsible for the smooth operation of the apartment and maintain a long-term good relationship with guests.
- Ensure high standards of guest service and satisfaction.
- Meet, greet, and escort guests to the room by the property’s standards and as assigned.
- Be a custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
- Provide general reception duties including managing all incoming telephone calls, and inquiries, greeting visitors, and viewing.
- Perform office administration duties including reporting and stocktaking.
- Perform check-in & check-out procedures and payment collection.
- Collaborate with other departments to ensure smooth operations and effective communication
- Manage cash handling and perform basic financial duties, including reconciliation and reporting
- Handle and follow up complaints and inquiries that arise from Guests & professionally resolve service issues.
- Ensure implementation of SOP and all policies & procedures related to the department.
- Assist in managing and training for staffs.
- Attend training sessions as assigned.
- Develop a comprehensive understanding of the Ascott Star Rewards program and ensure timely updates and alignment of the program from the Cluster.
- Handle emergencies and incidents issues effectively.
- Ensure compliance with fire, life, and safety procedures.
Quyền lợi được hưởng
- working in international-Dynamic-Friendly Working Environment.
- Competitive salary with allowances (telephone, meal)
- Monthly bonus (service charge)
- Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance
- 13th month salary, annual salary review
- 14 days of annual leave
- Annual health check-up, year-end party, outing etc.
- Uniform including laundry - shoes provided
- Free parking
Yêu cầu công việc
• Minimum 2–3 years of experience in similar position at 4-5* hotel or serviced apartments.
• Prior supervisory experience required.
• Strong problem-solving and decision-making skills.
• Excellent communication skills in English (additional languages are an advantage).
• Exceptional interpersonal skills including communicating, listening, and coaching
• Ability to remain calm and courteous in demanding situations
• Ability to work under own initiative in a highly pressured environment
• Capacity to read situations, understand environments and respond accordingly
• Someone who is a good team player, honest, details oriented, neat and tidy
• Able to work weekends and public holidays as required.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô: 100 - 499 ![]()
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMASCOTT – the HOME of a GREAT Career Ascott is the world’s largest international serviced residence owner and operator, with headquarters in Singapore. We manage three awarding wining brands – Ascott, Citadines and Somerset, across Asia Pacific, Europe and the Gulf region, with each brand catering to the distinct needs of our residents. We promise to create a home away from home for our residents by delivering LIFE. We offer useful Local knowledge to each Individual and make them Feel at home during their stay with us, what make us different is to Exceed their expectation as well. The Ascott family comprises about 6,000 employees from more than 70 nationalities. Tapping on our diverse backgrounds, we encourage the sharing of ideas and feedback, so that we can constantly learn from one another and strive to make things better.
Quy mô: 100 - 499 
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMThông tin liên hệ
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