Night Duty Manager - Oakwood Residence Saigon

• Lead and motivate the night shift team.
• Initiate, implement and monitor processes and procedures to ensure consistently high standards of services are maintained.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Ensure smooth check-in and check-out processes.
• Oversee room allocations and occupancy status.
• Be a custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
• Provide general reception duties including managing all incoming telephone calls, and inquiries, greeting visitors, and viewing.
• Oversee the night audit process and ensure accuracy of daily revenue reports.
• Verify room rates, postings, and adjustments.
• Ensure all cashiering procedures are followed correctly.
• Perform office administration duties
• Develop a comprehensive understanding of the Ascott Star Rewards program and ensure timely updates and alignment of the program from the Cluster.
• Act as the emergency response leader during the shift.
• Be aware and able to enforce all fire-life safety procedures.
• Coordinate with Security on incidents or unusual activities.
• Handle and follow up complaints and inquiries that arise from Guests & professionally resolve service issues.
• Ensure implementation of SOP and all policies & procedures related to the department.
• Provide guidance and on-the-spot training where needed.
• Handle staffing issues or operational challenges during the shift.
• Attend training session/s as assigned.
• Assist in managing and training the operational Associates.
• Perform any ad-hoc duties assigned.

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in similar position at 4-5* hotel or serviced apartments.
• Leadership & accountability
• Customer service excellence
• Financial accuracy
• Attention to detail
• Strong problem-solving and decision-making skills.

• Excellent communication skills in English (additional languages are an advantage).
• Exceptional interpersonal skills including communicating, listening, and coaching
• Ability to remain calm and courteous in demanding situations
• Ability to work under own initiative in a highly pressured environment
• Capacity to read situations, understand environments and respond accordingly
• Someone who is a good team player, honest, details oriented, neat and tidy
• Ability to work overnight shifts, weekends, and holidays.

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