E- commerce Executive

• Maintain and optimize hotel content across online channels to improve organic visibility and ranking while ensuring alignment with brand standards.

• Ensure rate parity and inventory accuracy across all online channels by updating room rates, availability, and promotions through OTA extranets and Channel Manager systems.

• Perform test bookings when required to identify and resolve rate disparities caused by B2B/B2C coupons.

• Prepare and maintain regular online channel performance reports on online booking data, booking trends, and channel performance, and report findings to the E-commerce Manager.

• Collaborate with the E-commerce Manager to review hotel performance across online channels.

• Conduct market research and competitor activities, and provide timely updates to the E-commerce Manager on market trends to support appropriate actions and strategies.

• Maintain good relationships with OTA Market Managers to support partnership opportunities.

• Maintain up-to-date knowledge of hotel products, services, and market positioning to ensure accurate representation across all online channels.

• Work closely with Sales, Marketing, Front Office, and Reservations teams to align distribution strategies and support overall business objectives.

• Monitor and coordinate with the GRO team to respond to guest reviews on online channels to support online reputation management

• Good opportunity for learning and development

• Educational and living expenses allowance

• Benefits for seniority

• 12 annual leaves, 8 days off per month

• Duty meal, uniform provided by Company

• Insurances as per law

• Accident Insurances 24/7

• Dormitory for staff (terms and conditions applied)

• Great change to discover internal and external training programs

• Other benefits will be shared in the interview

• A Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field

• Proficient in using systems such as OTA Extranet, Channel Manager, PMS Smile and Microsoft Office (Excel, Word, PowerPoint).

• Attention to detail and careful, with good English and computer skills.

• Minimum 1 to 2 years experience in related professional area.

• Apply for Vietnamese citizen only.