Sales Coordinator

The Sales Coordinator provides administrative and operational support to the Sales & Marketing team, ensuring smooth daily operations, effective coordination, and accurate reporting. This role plays a key part in maintaining brand standards, supporting sales activities, and enhancing overall guest and client experience.

Key Responsibilities

1. Administrative & Operational Support

Perform general office duties including filing, emailing, document preparation, copying, and handling correspondence (incoming/outgoing mail).

Support the daily operations of the Sales & Marketing department to ensure compliance with hotel policies, procedures, and service standards.

Prepare, proofread, and review documents such as reports, business letters, memoranda, and daily logs to ensure accuracy and completeness.

2. Sales Coordination

Coordinate and organize meetings, including scheduling, preparing agendas, and arranging necessary materials as directed by the DOSM.

Assist the sales team in handling administrative tasks related to leads, contracts, and client communications.

Maintain and update sales systems with accurate data including leads, commissions, and third-party information.

3. Brand & Marketing Support

Assist in promoting brand awareness internally and externally by preparing marketing materials, brochures, and information packages.

Ensure all materials align with the hotel’s branding and communication standards.

4. Communication & Information Management

Maintain up-to-date knowledge of hotel services, promotions, events, and activities.

Communicate updates effectively to team members to ensure accurate and consistent guest information.

5. Sales Support & Revenue Contribution

Support the implementation of sales strategies that maximize revenue while maintaining strong guest relationships and loyalty.

Assist in tracking sales performance and preparing relevant reports when required.

6. Compliance & Confidentiality

Ensure all departmental activities comply with company policies and operational procedures.

Maintain strict confidentiality of sensitive business information and proprietary materials.

• Income negotiable based on capability;
• 13th-month salary and bonuses for public holidays/Tet in accordance with company policy;
• Annual leave and public holiday/Tet leave;
• Company trips and periodic health check-ups;
• Internal training programs and employee engagement events.

• Bachelor’s degree or higher in a relevant field;
• Proficient in English;
• At least 2 years of experience in the relevant position;
• Knowledge of Microsoft Outlook, Microsoft Office, PMS, and POS systems.