Blue Guide – Nhân viên Chăm sóc khách hàng

- Welcome VIP and regular guests, ensuring a personalized and memorable experience

- Act as the main point of contact for guest relations and special requests

- Escort guests during check-in/check-out and introduce hotel facilities

- Handle guest inquiries, feedback, and complaints promptly and professionally

- Coordinate with all departments to ensure seamless service delivery

- Prepare amenities and arrangements for VIPs, special occasions, and repeat guests

- Monitor guest satisfaction and proactively anticipate guest needs

- Maintain accurate guest history and preferences in the system

- Support promotional activities, events, and in-house guest engagement

- Ensure all services meet 5-star hospitality standards and brand guidelines

- 100% Service Charge from probation period

- 85% – 100% Salary during probation

- 1 – 1.5 Days Off per week

- Birthday Gift from the Company

- At least 12 Days of Annual Leave per year

- Public Holiday Bonus & 13th Month Salary

- Employee Discount on Services

- Annual Teambuilding & Health Check

- Full Participation in Social, Health & Unemployment Insurance

- Degree/Diploma in Hospitality, Tourism, or related field

- Experience in guest relations or front office in 4–5 star hotels preferred

- Fluent in English; additional languages are highly advantageous

- Excellent communication, interpersonal, and customer service skills

- Strong problem-solving skills with a guest-oriented mindset

- Professional appearance and confident, friendly demeanor

- Ability to work independently and as part of a team

- High attention to detail and ability to anticipate guest needs

- Flexible to work shifts, including weekends and holidays

- Passion for delivering exceptional and personalized guest experiences

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn

Hoặc Hồ sơ nộp trực tiếp tại: Phòng Nhân sự - Tui Blue Tuy Hòa Hotel. Ghi rõ mặt ngoài hồ sơ: <Họ tên + Vị trí ứng tuyển + Số điện thoại>

Địa chỉ: 02 Hải Dương, Bình Ngọc, Tuy Hoà, Phú Yên