Blue Guide Supervisor – Giám sát Chăm sóc khách hàng

- Supervise daily operations of the Guest Relations (Blue Guide) team

- Ensure all guests receive personalized, high-quality 5-star service

- Handle VIP arrivals, special requests, and important guest interactions

- Resolve complex guest complaints and escalate issues when necessary

- Coordinate with Front Office, Housekeeping, F&B, and other departments

- Train, coach, and evaluate team members to maintain service excellence

- Monitor guest feedback and implement service improvement strategies

- Prepare reports on guest satisfaction, incidents, and team performance

- Ensure compliance with hotel standards, SOPs, and brand guidelines

- Support management in achieving guest experience and service KPIs

- 100% Service Charge from probation period

- 85% – 100% Salary during probation

- 1 – 1.5 Days Off per week

- Birthday Gift from the Company

- At least 12 Days of Annual Leave per year

- Public Holiday Bonus & 13th Month Salary

- Employee Discount on Services

- Annual Teambuilding & Health Check

- Full Participation in Social, Health & Unemployment Insurance

- Degree/Diploma in Hospitality, Tourism, or related field

- Minimum 2–3 years of experience in Guest Relations or Front Office

- Prior supervisory or leadership experience is preferred

- Fluent in English; additional languages are a strong advantage

- Excellent leadership, communication, and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Professional appearance with a confident and service-oriented attitude

- Ability to work under pressure and manage multiple tasks

- Strong organizational and team management skills

- Willingness to work shifts, including weekends and public holidays

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn

Hoặc Hồ sơ nộp trực tiếp tại: Phòng Nhân sự - Tui Blue Tuy Hòa Hotel. Ghi rõ mặt ngoài hồ sơ: <Họ tên + Vị trí ứng tuyển + Số điện thoại>

Địa chỉ: 02 Hải Dương, Bình Ngọc, Tuy Hoà, Phú Yên