[Hilton] COM_Commercial Trainee

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Commercial Trainee, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Assist Sales Managers with quotations and contracts, sending them to guests and following up promptly.
• Assist Sales Managers to take guests on hotel tours.
• Make reservation for rooms and events with the reservation system.
• Assist Sales Managers to make and send the group resume and BEO, making sure that the related department receives the information.
• Update and maintain the guest name list.
• Deal with guests’ and colleagues’ enquiries.
• Assist and manage the department’s internal activities.
• Ensure that collateral and promotional materials are on hand at all times.
• Attend departmental briefings and take meeting minutes.
• Participate in discussions on sales and activities.
• Issue communications and information regarding sales.
• Make sure all department files are well kept and checked regularly.
• Answer department calls and messages, making sure to pass information to the related people.
• Inform customers promptly about all changes in hotel information.
• Finish department and hotel reports.
• In charge of managing department HOE, consumables and regular maintenance.
• File all monthly reports including attendance records, cash reports, expense reports, etc.
• Deal with Commercial department emails and manage the file system, keeping records.
• Attend Sales meetings organized by the Commercial Director and complete the meeting minutes in 24 hours.
• Arrange and remind the Commercial Director on work allocations to team members on duty.
• Assist the Director of Sales, Director of Events, Revenue Manager and Marcom Manager to prepare records and reports.
• Answer office telephone calls and make records.
• In charge of all purchasing requests, follow-ups and purchasing records.
• Make department contracts and promotions, track credit agreements and remind the Sales team to follow-up.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Competitive salary
• Insurance as a labor law (applied from the starting date)
• Health Care Insurance (24/7)
• 14 Annual Leaves
• Working hours: 8 hours/ day, 2 days off per week
• Relocation, home leave ticket, and repatriation allowances
• Accommodation, uniform, transportation, meals
• Others benefits

What are we looking for?

A Commercial Trainee serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: We are passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing all the time
• Leadership: We are leaders in industry and our communities
• Teamwork: We are team players in everything we do
• Ownership: We are owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline
• University graduate.
• Excellent command of written and spoken in English and Chinese to meet business needs.
• Good communication and interpersonal skills.
• Good team player.
• Have hotel working experience.
• Able to work under pressure and deal with stressful situations during busy periods.
• Very familiar with local market and good at marketing trend analysis.

• Apply to via Hoteljob or jobs.hilton.com
• Tel: 0329 590 055