Front-Office Manager
- Hạn nộp: 29/04/2026
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
- Oversee daily operations at the front desk, including check-ins, checkouts, room assignments, and managing reservations; ensures smooth functioning and personalized service for all guests. Ensuring staff are welltrained, and guests receive exceptional service.
- Manage guest inquiries, requests, and complaints promptly and professionally, to exceed guest expectations and create memorable experiences.
- Responsible for retaining, training, and continuously developing the front office team.
- Prepares monthly reports, monitors room rates, occupancy levels, and revenue performance.
- Maintains communication with other departments to ensure seamless service delivery.
- Ensure compliance with hotel security and safety procedures, including guest identification and emergency response protocols, to maintain a safe environment for guests and staff.
- Responsible for resolving any issues that arise during a guest's stay, ensuring that all concerns are addressed quickly and effectively.
Quyền lợi được hưởng
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Accor Academy .
- Opportunity to grow within the Hotel and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
Yêu cầu công việc
- Degree in Hotel Management, or related fields.
- Over 5 years experience in similar role in 5-stars Hotel or International brands.
- Fluent in Vietnamese and English; a third language is a plus.
- Strong leadership abilities and excellent communication and stakeholder-management skills.
- Available for flexible working schedule
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
Quy mô:
148 Đường Trần Hưng Đạo, Nguyễn Cư Trinh, Quận 1, Ho Chi Minh City, Vietnam
-
-
https://www.pullman-saigon-centre.com/
Open on September 2013, Pullman Saigon Centre is ideally located in the heart of the city. The hotel is composed of 306 stylish Rooms and Suites, Lobby Bar, a main dining Buffet Restaurant, a Rooftop Restaurant and Terrace, Executive Lounge, over 700m2 of banquet and meeting rooms with upscale facilities and latest equipment, Swimming Pool, Fitness Centre & Health Spa.
Thông tin liên hệ
-
Ms. Nhi - Chuyên viên Tuyển Dụng
-


Zalo