Reservation Agent

1. To perform his/her duties in accordance with the Hotel internal regulations and standards.

2. To act in compliance with the Hotel Vision.

3. To comply with the Company standards relating to the attire, personal appearance and hygiene.

4. To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records and creating a favorable public image over the phone.

5. Familiars with the hotel’s policy and procedures. Masters all facilities, services provided by the hotel.

6. Masters the room product in terms of room configuration, layout, physical attributes, rate, benefits, amenities and all F&B outlets.

7. Aware of the hotel latest information, promotion, packages relating to rooms and other outlet to provide the guests the correct information.

8. Masters the reservation system and correctly records all incoming reservations in the systems.

9. Answers the phones within 3 rings, provides prompt, courteous and efficient service at all times.

10. Ensures to block rooms for any special request such as Suites, connecting, accompanied, non smoking rooms…

11. Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.

12. Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best expected service and avoid problems happened caused of lacking/missing information in the reservation system.

13. Follows up and reconfirms the tentative reservations into actual bookings.

14. Master up-selling techniques and applies whenever possible to maximize the occupancy and revenue.

15. Coordinates with other departments to provide the guests the best service whenever possible.

16. Fully understands the market segment definition to accurately ensure the quality of the bookings.

17. Handles guests’ complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.

18. Ensures that the Agency Contracts are completely and fully implemented.

19. Masters approved credit clients and billing procedures for credit/non credit clients.

20. Well-groomed, neat and tidy at work.

21. Strictly comply the Hotel regulation and Employee Handbook.

22. Implement Department Head’s instruction and assignment.

23. Follow communication lines and report lines.

24. Maintain hotel standards of service quality and performance standards.

25. Believe in teamwork, cooperate with colleagues.

26. Any additional tasks requested by his/ her HOD.

Bao ăn trưa

Bảo hiểm xã hội đầy đủ

1 - 2 years of experience as Sales in a 3-4-star hotel.

Vui lòng liên hệ 0981644247 Mr Tal, email: hrm(a còng)themirahotel.com.vn