Outlet Manager

• Compliance: Ensures all operating standards and company policies are strictly followed within the outlet and Room Service.
• Guest Experience: Establishes high-quality service standards to maximize guest satisfaction and effectively handles all complaints with corrective actions.
• Maintenance: Liaises with Engineering and Housekeeping to ensure the facility is well-maintained and clean.

2. Financial & Strategic Planning

• Profitability: Prepares annual budgets, monitors revenue/expenses, and implements cost-saving measures (utilities, supplies) to maximize profits.
• Inventory Control: Oversees par stock levels, conducts month-end inventories (food, beverage, equipment), and verifies daily sales reports.
• Market Analysis: Monitors competitors and provides strategic recommendations to the Director of F&B for future improvements.

3. People Management & Development

• Leadership: Handles recruitment, duty rosters, performance evaluations, and administrative tasks (leaves, overtime, discipline).
• Training: Conducts daily briefings, professional coaching, and regular on-the-job training to ensure staff performance meets job descriptions.
• Communication: Maintains open communication with the team, keeping them informed of all essential information to perform their roles effectively.

• Health & Wellness: Annual health check-ups and access to internal healthcare programs.
• Uniforms & Duty Meals: Full uniform set and nutritious meals provided during shifts.
• Professional Development: Participation in specialized job and skill training programs according to international hotel standards.
• Employee Engagement: Access to various Hotel Activities, Team Building, and Staff Outings.
• Statutory Leaves: Paid annual leave, public holidays, and other benefits as regulated by the Labor Law.

• Education: College or Bachelor’s Degree.
• Languages: Proficient in English.
• Core Competencies: Strong leadership with the ability to identify and solve problems professionally.
• Excellent time management skills and the ability to meet deadlines.
• Effective two-way communication with guests, subordinates, and other department heads.