[NOVOTEL PHU QUOC RESORT] Reservation Manager - Quản lý Đặt phòng

• Conduct and update a diagnostic of the market in order to acquire an overview and analyze the performance.

• Monitor the results of the hotels and identify divergences with the budgets and inform the

operational employees.

• Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.

• Advise the operational employees in the preparation of the marketing plans and hotel budgets.

• Constantly communicate with and inform relevant HOD(s) of the market and the Hotel Managers of the business results.

• Managing the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards.

• Maintaining commercial relations, informing and advising customers on changes to products. Organizing, supervising and coordinating your team's work.

• Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.

• Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
• Relocation Allowance: Hỗ trợ chi phí nhận việc
• Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Staff House
• 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
• Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Best Western Hotel & Resort
• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
• Room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn BWH trên toàn thế giới.
• Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
• 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.

Knowledge and Experience

• At least 3-5 years in similar role

• High endurance to manage work pressure in a fast-paced environment

• Knowledge of Opera is a must

• Good reading, writing and oral proficiency in English.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues

• Service oriented with an eye for details

. Strong organizational & leadership skills

•Confidently able to resolve problems and make decisions

• Proven effective development of others, great motivator

• Multicultural awareness and able to work with people from diverse cultures

• Must be well-presented and professionally groomed at all timesgroomed at all times

Liên hệ 0297 626 0999 hoặc 0399 868 783