Learning and Development Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Tapestry Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Learning and Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As a Learning and Development Manager , you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Learning and Development Manager will perform the following tasks to the highest standards:

Support departments in developing cutting edge functional excellence and in developing leadership capabilities

Act as a change catalyst in the cultural and organizational transformation of the Hotel

Provide key input of Training aspects for all activities and plans of the Hotel

Support individual and team development, career development, and training and experience-based learning

Induct, coach, and mentor new Team Members

Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments

Partner with department to deliver training programs and other organizational and leadership development interventions

Monitor and conduct learning and development reviews with each department

Prepare annual training plans and training calendars for the hotel

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

- Two days off per week to support work–life balance

- Competitive salary & benefits; 100% salary during probation period

- Comprehensive insurance coverage starting from probation period

- Pre-opening Support Allowances

- Professional growth; learning and development with Hilton

- You’ll be part of an award winning culture and Hilton’s best in class travel benefits – Go Hilton Team Member Travel Program

- Participate in recognition programs and activities that celebrate achievements and contributions at Hilton

A Learning and Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Thorough knowledge of modern learning and development tools and technique

Excellent communication and presentation skills

Excellent people management skills

Demonstrated ability to develop interpersonal relationships

Positive attitude

Committed to delivering a high level of customer service, both internally and externally

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure

Ability to work on their own or in teams

Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint

Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

- Certified copy of Diplomas, Certificates

- Official Curriculum Vitae certified by local authorities

- Certification of Health Check

- ID Card information

- Confirmation letter from the police/ Police record or Justice Record