Hygiene Mananger/ Quản lý Vệ sinh An toàn Thực phẩm

• Managing Hygiene and Food Safety Operations

 Verify compliance with Brand Standard Audit (BSA) requirements of Marriott International throughout the operations.
 Advise and monitor food handlers on the proper good handling practices and verify their observance.
 Identify key areas of risk in various food operations and take preemptive remedial action.
 Verify compliance with food and hygiene regulations, licensing conditions and codes of practice relating to food operations.
 Provide technical advice on product labeling issues for fulfilling government requirements.
 Provide in-house food hygiene training for all good handlers, (e.g. new hires and trainees).
 Handle complaints or enquiries from customers and local food stagey and health departments on food hygiene matters.
 Conduct and record daily kitchen inspections on the personal, environmental and food hygiene conditions and provide corrective action plans as necessary.
 Conduct regular vendor inspections in partnership with purchasing and culinary leadership.
 Conduct regular internal BSA inspections with culinary leadership and kitchen cleaning staff.
 Conduct regular inspections on the kitchen of kitchen equipment and verify defects and non-conformities are remedied by the appropriate parties.
 Coordinate cleaning program in all F&B areas (e.g., General clean), identify trends and make recommendation for improvements.
 Establish and maintain open, collaborative relationships with employees.
 Liaise with pest Control Company for any pest issues and monitor pest control performance.
 Maintain and make improvements to hygiene standards.
 Regularly review and refresh the food safety standards of all food handlers within the property.
 Maintain documentation on all hygiene and food safety standards throughout the operation.
Sanitation and Maintenance
 Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.
 Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.
 Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.

• Safety and Security

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
 Complete appropriate safety training and certifications to perform work tasks.
 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Policies and Procedures

 Follow company and department policies and procedures.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Protect the privacy and security of guests and coworkers.
 Maintain confidentiality of proprietary materials and information.
 Perform other reasonable job duties as requested by Supervisors.

• Guest Relations

 Assist other employees to ensure proper coverage and prompt guest service.
 Address guests' service needs in a professional, positive, and timely manner.
Communication
 Provide assistance to coworkers, ensuring they understand their tasks.
 Speak to guests and co-workers using clear, appropriate and professional language.
 Talk with and listen to other employees to effectively exchange information.
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Assists Management

 Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
 Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
 Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
 Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
 Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
 Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

• Working with Others

 Support all co-workers and treat them with dignity and respect.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
 Develop and maintain positive and productive working relationships with other employees and departments.
 Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

• Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.
 Monitor the performance of others to ensure adherence to quality expectations and standards.

• Physical Tasks

 Stand, sit, or walk for an extended period of time or for an entire work shift.
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.