Senior Sales Manager

• Collaborate closely with the Revenue Department to synchronize and implement Pricing Strategies based on market segments and fluctuations.

• Strictly monitor the application of Cancellation Policies and the collection of Penalty Fees for any violations of established terms.

• Manage the Deposit process, proactively follow up on payments, and execute Release Room protocols for non-guaranteed bookings to optimize actual occupancy.

• Establish and deploy annual, quarterly, and monthly Sales Plans to align with growth targets and the hotel's total revenue goals.

• Take responsibility for recruitment, professional training, performance management (KPIs), and career path development for the sales team.

• Conduct market research, analyze the Competitor Set, and keenly identify new business opportunities to expand the target customer base.

• Directly maintain relationships and negotiate contracts with Key Accounts and high-revenue-share partners.

• Analyze periodic business data to report to the Board of Directors and propose solutions for improving sales processes, discount policies, and service quality.

• Coordinate across departments (Front Office, F&B, Housekeeping) to ensure all service standards are executed accurately, optimizing the guest experience.

• Collaborate with and support the Accounting Department to ensure accounts receivable are collected on time.

• Establish, develop, and manage the Brand Identity system across the website and social media platforms.

• Directly approve the Art Direction and copywriting for all design publications.

• Ensure a weekly content update frequency, maintaining the hotel’s signature style and "vibe" across all visual Touchpoints.

• Formulate the annual Integrated Marketing Plan, focusing on Festive Season campaigns to optimize F&B revenue and enhance brand awareness.

• Develop and implement Seasonal Promotions to stimulate market demand.

• Execute Digital Marketing solutions to increase the Direct Booking ratio via the website, reducing reliance on third-party intermediaries.

• Lead coordination with the Kitchen and F&B departments to produce high-quality photos/videos for new Set Menus and Concept Dining, ensuring visual alignment with the hotel’s aesthetic.

• Plan the documentation (photography/videography) of events, MICE, and hotel activities to build a media asset library.

• Proactively update Market Trends and consumer behavior to adjust communication content timely and appropriately.

• Monitor, analyze, and report on guest feedback across online platforms (OTAs, TripAdvisor, Google Reviews, Social Media) and offline channels.

• Propose service improvement solutions based on feedback data to optimize the Customer Journey.

• Provide design direction for all marketing activities or specific requests from other departments.

• Control the quality of printing and digital display for all promotional materials before public release.

• Salary negotiable
• Attractive sales incentives
• Friendly and collaborative working environment

• Bachelor’s degree or higher in Business Administration, Marketing, Economics, or related fields.

• Minimum 5–7 years of experience in Sales & Marketing, with at least 3 years in a similar management position.

• Strong leadership, negotiation skills, and strategic thinking. High flexibility in solving complex problems.

• Proficiency in English communication.

- Bấm "NỘP HỒ SƠ" để ứng tuyển hoặc liên hệ Ms Linh: 0869059490.