Night Manager

Responsible for overseeing the overall hotel operations during the night shift, ensuring smooth service delivery, guest satisfaction, and maintaining safety and security standards. Acts as the representative of hotel management during night hours and handles any issues or emergencies that may arise.

Guest Service

• Represent hotel management during the night shift and handle all guest complaints or concerns in a professional and timely manner.

• Ensure smooth check-in, check-out, and all front desk services are performed according to hotel standards.

• Monitor room status, handle special requests, and oversee VIP arrivals or in-house guests.

• Maintain professional appearance and attitude while assisting and supporting other departments as needed.

Operation Control

• Supervise Front Desk, Concierge operations during the night.

• Review daily reports, ensure all transactions are accurate, and prepare the Night Audit Report and other operational summaries.

• Ensure the Night Audit process is completed accurately and on schedule.

• Monitor room occupancy, revenue, and daily forecast to ensure smooth operations and accurate reporting.

Security & Safety

• Ensure the safety and security of all guests, staff, and hotel property throughout the night shift.

• Oversee patrols and security checks of sensitive areas, emergency exits, and public zones.

• Respond promptly and effectively to emergencies such as fire, power outage, accidents, intoxicated or disruptive guests, etc.

• Immediately report serious incidents to senior management or the General Manager.

Administration

• Maintain a detailed night logbook, noting all incidents, guest issues, and operational matters.

• Ensure accurate handover to the morning shift with all pending issues clearly communicated.

• Verify and secure all financial transactions, invoices, and relevant reports.

100% salary during the probation period.

Holiday bonuses, annual performance bonuses, and productivity incentives.

Modern, professional working environment with strong growth potential.

Annual management teambuilding programs and various group engagement activities.

Opportunity to work within a professional hospitality group operating over 15 four- and five-star hotels and resorts nationwide.

1. Chuyên môn/ Specialization Quản trị Khách sạn, Du lịch, Kinh tế và các chuyên ngành có liên quan

Hospitality management, Tourism management, Economics or related major

2. Vi tính và công nghệ Computer Skills Thông thạo MOS, có kinh nghiệm sử dụng phần mềm khách sạn

Excellent in MOS skills (word, excel, powerpoint…), experience in using hotel applications

3. Ngoại ngữ/ Language Thông tạo tiếng Anh, biết thêm ngoại ngữ khác là một lợi thế

Fluent in English, a second language will be an advantage

4. Kinh nghiệm chuyên môn/ Professional Background Có kiến thức về chuỗi khách sạn

Knowledge about the hospitality industry

5. Kinh nghiệm quản lý Experience 3 năm kinh nghiệm tại bộ phận Lễ tân

3 years of experience in Front Office

CV in English