[BANYAN] FO_Guest Experience Supervisor

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Oversee daily guest experience operations to ensure service excellence and alignment with brand standards.
• Lead and supervise the Guest Experience team, ensuring consistent delivery of personalized and anticipatory service.
• Handle guest feedback, complaints, and service recovery in a timely and professional manner, ensuring guest satisfaction.
• Monitor guest journey touchpoints and identify opportunities to enhance overall guest experience.
• Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless service delivery.
• Ensure all VIPs, repeat guests, and special requests are properly prepared and executed.
• Analyze guest feedback, online reviews, and survey results to drive continuous improvement initiatives.
• Maintain up-to-date knowledge of resort facilities, services, and local experiences to better engage with guests.
• Train, coach, and develop team members to improve service skills and guest engagement.
• Support in creating and implementing guest engagement programs, activities, and experiences.
• Ensure compliance with service standards, policies, and procedures.
• Prepare reports on guest feedback, service performance, and improvement actions.
• Act as a role model in grooming, professionalism, and guest interaction at all times.
• Assist management with special projects, audits, and initiatives related to guest experience.

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 3,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob