In - Room Dining Supervisor / Giám Sát Ẩm Thực Tại Phòng

• Manage and oversee daily In-Room Dining operations to ensure smooth service flow.
• Coordinate food and beverage orders, answer guest calls professionally, and support efficient service delivery.
• Supervise team members to ensure tasks are completed on time and according to hotel standards.
• Handle guest complaints effectively and provide prompt service recovery when required.
• Monitor food & beverage quality, hygiene, cleanliness, and stock levels to maintain operational standards.
• Maintain operational records, guest preference databases, and equipment cleaning/maintenance schedules.
• Lead, motivate, train, and develop team members to enhance performance and professionalism.
• Support recruitment, performance evaluations, staff scheduling, payroll, and departmental meetings.
• Ensure all employees comply with grooming, hygiene, safety, and hotel policies at all times.
• Maintain strong knowledge of hotel services, attend required trainings/briefings, and perform additional duties assigned by management.

• Competitive package of salary, service charge distribution, incentive program and 13th month salary as per hotel policies
• Fully paid annual leave, public holidays and other personal leave as per the law.
• Comprehensive social insurance as per the law upon signed employment agreement.
• Risk personnel insurance 24/7 and health insurance provided as per hotel policy.
• Staff meals during working hours.
• Uniforms provided and laundry service.
• Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.
• Supportive and multicultural workplace with opportunities for internal promotion.
• Strong focus on career development, training programs, and advancement opportunities within the Accor Group.
• Wellness programs and team-building activities.
• International working environment. Hotel Trade Union provides support and consultation to the employees.

• Additional certification(s) in Food & Beverage will be an advantage

• Minimum 1 year of relevant experience in a similar capacity

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Working knowledge of MS Excel, Word, & PowerPoint