Restaurant Manager - Hiryu

• Lead and model guest-focused service culture
• Ensure supervisors and teams are fully prepared for service
• Oversee service quality and guest satisfaction

Operational Management

• Plan and oversee daily restaurant operations
• Ensure standards, procedures, and service execution are consistently applied
• Maintain oversight of cleanliness, equipment, and readiness
• Ensure compliance with food safety and hygiene standards
• Business and Performance Management
• Manage budgets, forecasts, and cost controls
• Analyze performance and implement improvement plans
• Drive revenue opportunities and guest satisfaction results

Use of Systems and Tools

• Ensure effective use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate reporting, guest recognition, and service consistency

Working Together

• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to align operations and protect the guest experience.

Professional Standards

• Maintain strong floor presence during service periods to support teams and guests
• Arrive prepared and on time, setting the tone for professionalism and accountability
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

• Attend all meetings, briefings, and trainings as assigned
• Ensure teams are scheduled, prepared, and supported for service
• Maintain a high standard of professionalism and conduct at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Competitive salary package with service charge
• Full salary and service charge during probation
• Thoughtfully designed benefits supporting your wellbeing and growth
• 2 days off per week
• Social insurance in accordance with the law
• Attractive gifts for public holidays and special occasions
• Annual Summer Outing
• Daily meals provided at the Staff Cafeteria
• A chance to grow your career in a luxury, world-class environment
• Learning & development opportunities within Accor group
• Global career mobility opportunities
• Professional and inspiring working environment
• Recognition culture & employee engagement activities

• University, college, or vocational education preferred
• Previous management experience in Food and Beverage is an advantage
• Knowledge of Japanese cuisine, dining etiquette, and service styles is highly preferred
• Understanding of Japanese hospitality principles and attention to detail in guest experience is an advantage
• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset
• Strong working knowledge of hospitality systems such as Oracle Simphony, SevenRooms, and Oracle OPERA Cloud is an advantage

Competencies

• Strong leadership presence and guest focus
• Ability to coach and develop leaders and colleagues
• Sound judgment and operational decision making
• Collaborative mindset and ownership of performance outcomes
• Professional presence and credibility