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Front Office Supervisor at Oakwood Residence Saigon
- Hạn nộp: 18/06/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
19/05/2026 10:52
Mô tả công việc
• Ensure accurate guest billing and charges for services
• Manage room assignments to support smooth operational flow
• Lead, train, and motivate front desk team members
• Monitor staff performance and provide constructive feedback
• Maintain a neat, organized, and professional front desk environment
• Deliver exceptional guest service to ensure a positive guest experience
• Address guest inquiries, complaints, and special requests in a timely and professional manner
• Collaborate with Housekeeping, Engineering, Security, and other departments to meet guest needs
• Handle cash transactions, billing processes, and daily reconciliations
• Ensure the safety, security, and confidentiality of guest information
• Conduct regular performance evaluations for front desk staff
• Enforce the policies, procedures, and service standards
• Foster a positive, collaborative, and team-oriented work environment
• Develop a strong understanding of the Ascott Star Rewards program and ensure timely updates and alignment following the Cluster
• Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager from time to time.
• Participate in any Front Office initiatives and projects.
• Perform any ad-hoc duties assigned.
Quyền lợi được hưởng
• International-Dynamic-Friendly Working Environment.
• Competitive salary with allowances (transportation, meal)
• Monthly bonus (service charge)
• Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance
• 13th month salary, annual salary review
• 14 days of annual leave
• Annual health check-up, year-end party, outing etc.
• Uniform including laundry - shoes provided
• Free parking
Yêu cầu công việc
• Minimum 2–3 years of experience in Front Office or hotel operations in 4-5 Star hotels or serviced Apartments.
• Previous experience in a hotel front office or similar customer service role.
• Strong problem-solving and decision-making skills.
• Excellent communication skills in English (additional languages are an advantage).
• Exceptional interpersonal skills including communicating, listening, and coaching
• Ability to remain calm and courteous in demanding situations
• Ability to work under own initiative in a highly pressured environment
• Financial accuracy
• Attention to detail
• Able to work weekends and public holidays as required.
Yêu cầu hồ sơ
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Quy mô: 100 - 499 ![]()
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMASCOTT – the HOME of a GREAT Career Ascott is the world’s largest international serviced residence owner and operator, with headquarters in Singapore. We manage three awarding wining brands – Ascott, Citadines and Somerset, across Asia Pacific, Europe and the Gulf region, with each brand catering to the distinct needs of our residents. We promise to create a home away from home for our residents by delivering LIFE. We offer useful Local knowledge to each Individual and make them Feel at home during their stay with us, what make us different is to Exceed their expectation as well. The Ascott family comprises about 6,000 employees from more than 70 nationalities. Tapping on our diverse backgrounds, we encourage the sharing of ideas and feedback, so that we can constantly learn from one another and strive to make things better.
Quy mô: 100 - 499 
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMThông tin liên hệ
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