Bell Attendant

As a Bell Attendant, you are the first and last impression of the guest’s journey. With a gracious and attentive approach, you welcome guests, assist with luggage, provide guidance around the hotel and destination, and ensure smooth arrivals and departures. You represent the heart of Fairmont’s luxury service culture with a sincere commitment to creating personalized guest experiences.

Guest Arrival & Departure

• Greet all guests warmly upon arrival and departure

• Assist with luggage handling, including unloading, tagging, storing, and delivering to guest rooms

• Coordinate with valet personnel for parking service as required

• Coordinate transportation arrangements (taxis, shuttles, private cars) upon request

Guest Service & Communication

• Provide accurate directions and information about the hotel services, and nearby attractions

• Respond promptly and professionally to guest requests and inquiries

• Deliver messages, packages, and amenities to guest rooms or office areas

• Assist with group arrivals and departures, luggage coordination, and room drops

Lobby & Luggage Area Management

• Maintain the cleanliness and organization of the bell desk, lobby, and luggage storage areas

• Record and tag luggage for storage, ensuring secure handling and proper tracking

• Monitor guest movements to anticipate needs, such as offering luggage assistance

Teamwork & Coordination

• Communicate effectively with Front Desk, Concierge, Guest Relations to support seamless operations

• Participate in briefings and assist with emergency procedures when required

• Support Lobby Ambassador, Doorman, or Concierge functions as needed during busy periods

• Competitive salary package with service charge
• Full salary and service charge during probation
• Thoughtfully designed benefits supporting your wellbeing and growth
• 2 days off per week
• Social insurance in accordance with the law
• Attractive gifts for public holidays and special occasions
• Annual Summer Outing
• Daily meals provided at the Staff Cafeteria
• A chance to grow your career in a luxury, world-class environment
• Learning & development opportunities within Accor group
• Global career mobility opportunities
• Professional and inspiring working environment
• Recognition culture & employee engagement activities

Knowledge and Experience

• Minimum 1 years of experience in Front Office

• Previous experience in a luxury hotel environment preferred

• Good in English

• Flexible working shifts, weekends, overnight, and holidays as required

Competencies

• Guest-oriented and customer focus service minded

• Strong attention to detail and ability to handle multiple priorities

• Excellent communication, organizational, and problem-solving skills

• Courteous and helpful

• Comfortable working in a dynamic and multicultural environment