Cluster Ecommerce Manager

1. OTA Channel & Digital Platform Management

• Operate and optimize information on OTA platforms such as Booking.com, Agoda, Traveloka, Expedia, etc.

• Ensure images, descriptions, room rates, and cancellation/change policies are always updated accurately and consistently.

• Monitor and handle display issues, rate parity, and channel reviews periodically.

2. Direct Booking Management via KNM Website

• Update content, promotional programs, banners, etc. on the hotel website/booking engine.

• Monitor direct booking conversion rates and coordinate with the Digital Marketing team to propose solutions for increasing traffic.

3. Coordination with Sales & Marketing

• Implement Flash Sales and seasonal promotional campaigns on OTA channels and social media.

• Work with OTA partners on PR articles, promotional deals, and strategic campaigns.

4. Performance Monitoring & Reporting

• Track revenue, bookings, and conversion rates across each channel.

• Compile and analyze weekly/monthly reports to propose strategic adjustments.

5. Other Duties

• Stay updated on E-Commerce trends in the hospitality industry.

• Perform other tasks assigned by management.

• Salary: Negotiable during interview
• Benefits: Duty meals and Service Charge as per resort regulations
• Transportation: Shuttle bus provided from Nha Trang to the resort
• Training: Professional job skills and soft skills training in a 5-star resort environment
• Career Path: Internal promotion opportunities
• Social Insurance: Company-paid statutory insurance as per Labor Law
• Healthcare: 24/7 personal accident insurance
• Leave & Birthday Perks: 12 days of annual leave, statutory paid holidays, paid birthday leave with a special gift
• Other Perks: Other benefits according to company policies

• Experience: Proven experience in a similar position
• Language: Fluent communication skills in Russian and Good communication skills in English

Please send your CV to hr(a còng)anamandaracamranh.com or contact us via Zalo: Ms. Dung 0962 841 463 or Ms. Thúy- 0982 770 019