Quality Assurance Executive | Chuyên viên Kiểm soát Chất lượng

The Quality Assurance Executive develops and maintains brand standards, ensures compliance through audits, and monitors service quality. Manage guest satisfaction metrics, lead action plans for improvement, and oversee Capex, projects, and facilities management processes.

The role also supports the General Manager on key operational initiatives.

• Brand Standards: Create, cultivate and lead the Quality brand standards, guest experience and employee engagement strategies of the hotel.
• Operational Policies, Standards & Policies:Be fully conversant on the hotel operations and work with the operational Head of Departments to oversee process, policies and SOPs of the department.
• Guest Satisfaction Metrics: Lead in the collation of data from multiple sources such as Trust You, social reviews, guest comment cards, direct feedback, financial data and other sources of information, analyses, disseminate and work with relevant Department head to propose action plans to mitigate chronic issues and improvements for the long term.
• Capex and Projects, Facilities Management:Ensure the Capex budget is used within the capability. Coordinating with the department to use the warranty effectiveness.
• Operations Support

• 2 weekly days off
• Duty Meals will be provided
• Opportunity to growth with Fusion Hotel Group

• Proficiency in English and Vietnamese.
• Strong organizational abilities to manage daily tasks efficiently.
• Demonstrated leadership skills with the ability to motivate and guide team members.
• Capable of interacting positively with both colleagues and guests.
• Ability to handle a demanding workload effectively.
• Basic computer skills for operational tasks.
• Previous experience in a similar role within an upscale hotel or restaurant environment is preferred.

Hồ sơ nộp trực tuyến qua Hoteljob hoặc qua email: career.fosc "at" fusionoriginals.com