IT Manager

Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures

Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required

Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

Computer Hardware systems and devices including PC LAN technology

Software operating and utility systems

Front Office and Accounts Receivable Property Management Systems

Interfaces to and from Front Office Property Management Systems and other Systems

Back Office Accounting Systems

PC and LAN based Office Automation products

Internal and External Electronic Mail / Facsimile / Scanner software and communication tools

Holidex Plus / IHG Rewards Club / InterContinental Ambassador

Point Of Sale Systems

Guest and Administration Voicemail

Call Accounting

PABX systems.

Cabling

Hub / Switch Management Systems

Electronic Door Locking Computer System

Computer Virus protection

Hotel IT Security and Firewalls

Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures

Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads

Maintain an up-to-date list of all computer hardware

Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency

Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions

Installs and tests corporate approved program changes to the hotel computer system(s)

Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office

Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions.

Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications

Maintains uncompromising data and physical security standards

Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system

Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries

Under the direction of the Director/Manager of Finance and Business Support, administer all back-office user ID’s, passwords, security parameters and the most sensitive utility

Maintains technical and user documentation, systems report, newsletters and announcements in a neat, orderly and secure fashion

Completes and distributes activity reports, program trouble reports, and enhancement list

Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors

Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support

Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids

Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.

Follows-up on all outstanding points from the latest EDP audit of his/her hotel

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

• Bachelor’s degree in Computer Science, Information Technology or related field
• 3 years’ related experience or an equivalent combination of education and work-related experience
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has working knowledge of local area networks and Microsoft Windows. Possesses problem solving, reasoning, motivating, organizational and training abilities. Has good writing skills.
• Experience in working internationally and cross- culturally in the hospitality industry
• Able to quickly and accurately assess the scope of implementation of proposed innovation and keeping in with the current trends and innovation in the industry
• Extensive and credible appreciation of brands
• Enquiring mind with an understanding of innovation and guest experience and the challenges involved in implementing successful change within the hotel operation
• Strong analytical and interpersonal communication skills. Able to network and influence peers and senior management with credible and compelling arguments
• Must be challenging, diplomatic and able to work across all levels of the organization
• A good ‘real world’ sensibility when applying strategic solutions
• High level of capability and credibility in influencing colleagues across functions
• High degree of personal drive, self starter and able to work independently without regular direct management
• Able to apply creative methodologies and thinking to the tasks
• Strong communication skills, both written and verbal; articulate, persuasive & influential; systematic and timely