Guest Relation Officer (Korean Speaking)

• Welcome and assist Korean-speaking guests during check-in, stay, and check-out.
• Provide personalized guest services and ensure all guest requests are handled promptly and professionally.
• Build positive relationships with guests and anticipate their needs.
• Handle guest inquiries, feedback, and complaints effectively, ensuring satisfactory resolutions.
• Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Maintain accurate guest profiles and preferences in the hotel system.
• Assist with VIP arrivals, room inspections, and special arrangements.
• Promote hotel facilities, services, and local attractions to guests.
• Follow hotel standards, policies, and procedures at all times.

• Competitive and attractive salary, commensurate with qualifications and performance.
• Comprehensive employee benefits package, including:
• Social Insurance, Health Insurance and Unemployment Insurance in accordance with Vietnamese labor law.
• 24/7 Accident Insurance and additional insurance coverage.
• Performance bonus and bonuses for public holidays and Tet.
• Professional training and development programs, including technical skills, language training, and personal development.
• An international, dynamic, professional, and collaborative working environment.
• Clear career development and advancement opportunities within a leading hospitality organization.
• Team-building activities, annual company trips, and various employee engagement events.
• Annual leave, sick leave, and other employee support programs in accordance with company policies and applicable regulations.

• Bachelor's degree or Diploma in Hospitality, Tourism, Languages, or a related field.
• Fluent in Korean and English (spoken and written).
• Previous experience in Front Office, Guest Relations, or Customer Service is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office; knowledge of hotel systems is an advantage.
• Professional appearance and willingness to work shifts.

Competencies

• Customer service orientation.
• Strong communication and teamwork.
• Attention to detail and good organizational skills.
• Cultural awareness and adaptability.