Guest Relation Manager ( Korean Speaking)

Job Summary

The Guest Relation Officer (Korean Speaking) is responsible for delivering exceptional guest experiences by providing personalized services to Korean-speaking guests throughout their stay. The role acts as a key liaison between guests and hotel departments to ensure guest satisfaction and loyalty.

Key Responsibilities

Welcome and assist Korean-speaking guests during check-in, stay, and check-out.

Provide personalized guest services and ensure all guest requests are handled promptly and professionally.

Build positive relationships with guests and anticipate their needs.

Handle guest inquiries, feedback, and complaints effectively, ensuring satisfactory resolutions.

Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.

Maintain accurate guest profiles and preferences in the hotel system.

Assist with VIP arrivals, room inspections, and special arrangements.

Promote hotel facilities, services, and local attractions to guests.

Follow hotel standards, policies, and procedures at all times.

- Attractive Benefit & salary

Bachelor's degree or diploma in Hospitality Management, Tourism, Languages, or related field.

Fluent in Korean and English (spoken and written).

Previous experience in Front Office, Guest Relations, or Customer Service is preferred.

Strong communication and interpersonal skills.

Excellent problem-solving and guest service mindset.

Proficient in Microsoft Office and hotel management systems is an advantage.

Positive attitude, professional appearance, and ability to work in shifts.

Competencies

Customer-focused attitude

Communication and relationship-building skills

Attention to detail

Multitasking and organizational skills

Teamwork and collaboration

Cultural awareness and sensitivity