Public Area Manager

• Lead and carry out all housekeeping services of public areas and responsible for inspecting on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
• Establish and manage the deep cleaning schedules for all public areas.
• Record and monitor the costs of all supplies within Public Areas and report to Executive Housekeeper on a weekly/monthly basis.
• Conduct regular communications meetings and ensure that the team briefings are effective and conducted as necessary.
• Ensure that all Public Areas colleagues are aware of current promotions, policies and other important information about the resort and Ha Long Bay and familiar with the resort’s products, services, guest facilities with their locations and operating hours.
• Maximise colleague productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the resort’s business as well as the expectations of the guests.
• Ensure that the Public Areas team operates with the lowest possible cost structure while also meeting the Guest Love target for Public Areas appearance and cleanliness, proactively managing costs based on key performance indicators.
• Schedule and oversee preventative maintenance of Public Areas equipment and co-ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
• Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items.
• Control the requisitioning, storage and careful usage of all operating equipment and supplies.
• Conduct monthly inventory checks on all operating equipment and supplies.
• Make reports and recommendations when required.
• Recruit and select all Public Areas colleagues. Follow the Intercontinental guidelines when recruiting and use a competency-based approach.
• Prepare and post weekly work schedules for all Public Areas colleagues, making sure that they reflect business needs and other key performance indicators.
• Oversee the punctuality and appearance of all Public Areas colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department’s grooming standards.
• Conduct regular Check-in conversations and Performance Development Plan as well as Annual Performance Review with Public Areas colleagues and to support them in their professional development goals.
• Plan and implement effective training programmes for all Public Areas colleagues.
• Develop the skills and effectiveness of all Public Areas colleagues through the appropriate training, coaching, and mentoring.
• Encourage all Public Areas colleagues to be dedicated to and be consistent for uncompressing quality, challenging and recognising them for their contribution to the success of the operation.
• Ensure that all Public Areas colleagues have a complete understanding of and adhere to resort’s employee rules and regulations.
• Ensure that all Public Areas colleagues follow the resort ’s and local rules, policies and regulations relating to fire and hazard safety, and security.
• Ensure to keep the work condition is safe under the Public Areas operations, and report any accident or injuries to Manager on duty and Executive Housekeeper.
• In conjunction with the Emergency Response Team, prepare and lead emergency procedures for Public Areas team upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Typhoon Warnings, etc, when required.
• Liaise with Housekeeping and other related department on daily operation.
• Maintain positive guest and colleague interactions.
• Comply with the resort’s health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
• Perform any other duties which may be assigned by the management from time to time.

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

Intermediate reading, writing, and math skills.

Able to carry or lift items weighing up to 25 kg.

Standing up and moving around the facility for long period of time

Constantly bending, stooping, and kneeling.

Handling guest query and concern

Excellent communication and teamwork skills.

A keen eye for detail and strong work ethic.

Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.

Excellent interpersonal and communication skills.

Qualifications

Able to work variety shifts including nights, weekends, and holiday.

Working experience in an international hotel chain will be an advantage.

Commitment: You are dedicated to your work and always intend to perform as best as possible. Growth mind-set: You believe that you can always improve and develop skills, by facing challenges, learning from mistakes and genuinely listen to feedback.

Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills in order to become better.

Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.

Consistency: As a manager you make sure consistent service is provided and quality always meets the standards set by the resort.

Team player: Together with the team you work towards a common goals and you understand the importance of your role within the team while always willing to support your colleagues.

Experience

Experience in a management level or equivalent Hospitality environment.

Excellent leadership, planning and teambuilding skills.