Wedding Specialist

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR elated actions where needed.
• Liaise with interfacing departments to provide exceptional service for guests.
• Working with Reservations Manager for space allocation of rooms for client.

Guest Experience

• Assist with the co-ordination all familiarizations and site inspections as required.
• Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc.)
• Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations.

Financial

• Help create the department’s annual budget and the setting of departmental goals.
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Manage suppliers and ensure that we are receiving the best costs.
• Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget.
• Ensure that MSS targets are met and that results are communicated to the wider hotel team.
• Provide a monthly report on the weddings department.
• Champion an up selling culture amongst the weddings team.
• Ensures the preparation and timely payment of client accounts.
• Work with Director to achieve departmental revenue targets.
• Identify and recommend opportunities to gain a competitive advantage over competitors.

Responsible Business

• Attend group run downs, site inspections/famils and all other briefings as required.
• Provide input for hotel web design relating to Weddings.
• Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Halong Bay Resort.
• Attend to telephone, fax, email enquiries in a timely manner.
• Assist with direct mail campaigns where necessary
• Maintenance and management of booking data base (Delphi)
• Assist with promotions and familiarizations where requested
• Work in line with business needs
• Work with Director to achieve departmental revenue targets
• Ensure the consistency of Delphi standards within the wedding department
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management.

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills.
• Leadership skills.
• Ability to develop strong relationships with customers’ senior management.

Qualifications

Diploma in Hotel Management, Sales Marketing or related field.

Experience

02 years related experience or an equivalent combination of education and experience