Assistant Manager (Restaurant Operations)

Place of Work: No 20, Nguyen Quang Bich Street, Hoan Kiem Ward, Hanoi.

Working hours are from 10:00 AM to 2:00 PM, and from 5:00 PM to 10:00 PM

The Assistant Manager is responsible for supporting the daily operations of the restaurant, ensuring excellent customer service, maintaining service standards, supervising employees, and achieving operational and financial targets.

The role requires strong leadership, problem-solving skills, and the ability to manage both staff and guests in a premium dining environment.

• Key Responsibilities

1. Operations Management

* Support the Restaurant Manager in daily restaurant operations.

* Ensure smooth coordination between Hall, Kitchen, Bar, and Cashier teams.

* Monitor service quality and ensure compliance with Samwon Garden service standards.

* Conduct daily opening and closing inspections.

* Resolve operational issues quickly and professionally.

2. Customer Service

* Ensure all guests receive a high-quality dining experience.

* Handle guest complaints and service recovery professionally.

* Build and maintain relationships with VIP customers.

* Monitor guest satisfaction and collect customer feedback.

3.Team Management

* Supervise and support Supervisors and Service Staff.

* Conduct pre-shift briefings and daily communication meetings.

* Monitor employee performance and discipline.

* Assist with recruitment, onboarding, and training of new employees.

* Develop future team leaders through coaching and mentoring.

4. Sales & Revenue

* Support the achievement of monthly revenue targets.

* Promote restaurant events, promotions, and special menus.

* Identify opportunities to increase average spending per guest.

* Support catering, group bookings, and corporate event sales.

5. Cost & Inventory Control

* Monitor food cost, beverage cost, and operational expenses.

* Assist with inventory control and stock management.

* Prevent waste, loss, and misuse of company assets.

* Ensure proper use and maintenance of restaurant equipment.

6. Administration & Reporting

* Prepare daily, weekly, and monthly operational reports.

* Monitor attendance, scheduling, and manpower planning.

* Ensure compliance with company policies and restaurant regulations.

* Report important operational issues to the Restaurant Manager and General Manager.

• Income: 17,000,000 VND – 20,000,000 VND
• One day off per week, plus one paid leave day per month.
• Holiday and Tet bonuses in accordance with the company’s welfare policies.
• Salary increases based on performance.
• Full social, health, and unemployment insurance coverage.
• Work in a dynamic, professional environment with many opportunities for career advancement

• Graduated from Intermediate/College level or higher, with experience in a similar position or at least 2 years of experience in the F&B industry.
• Good communication skills in English; Chinese language ability is an advantage.
• Basic computer skills.
• Agile, honest, with strong communication skills, and willing to work shifts and overtime.

Yêu cầu hồ sơ:

• Sơ yếu lý lịch có xác nhận của địa phương
• Bản sao công chứng các văn bằng, chứng chỉ liên quan
• Bản sao chứng minh thư nhân dân/căn cước công dân
• Giấy khám sức khỏe (trong vòng 6 tháng gần nhất)

Hình thức nộp hồ sơ:

liên hệ : 0912301577 để biết thêm chi tiết.