Director of Rooms/ Giám đốc Khối Lưu trú

• Supervise the overall activities of Front Office and Housekeeping operations

• Monitor the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

• Ensure staff, particularly guest contact personnel, are familiar with repeat guests and other VIPs and provide special attention and recognition

• Consult with Department Heads and General Director on an ongoing basis to improve business conduct

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Front Office and Housekeeping employees

• Conduct comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

• Assist in managing hotel revenue maximization through full utilization of company systems, business processes and specifications.

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.

• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Ensure training and procedures are in place to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.

• Perform any other duties which may be assigned by the management from time to time.

• Competitive salary and allowances as per company policy.
• Professional training and development opportunities.
• Full insurance and benefits in accordance with the Labor Law.
• Professional working environment.

Required Skills:

• Communication skills

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving, reasoning, motivating, organizational and training abilities

• A high energy level and a passion for achieving results

• Strong Leadership skills in managing teams to drive for results

• Ability to manage complex relationships

• A passion for delivering superior results

Qualifications:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience:

• 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.