Reservation Supervisor/Officer

• Supervise all agents and develop them in order to handle reservation tasks properly.
• Handle all group tours/ conventions from the initial blockage to the rooming lists.
• Record all reservations neatly and accurately on prescribed forms.
• Generate daily and monthly reservation reports as required.
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Check any no-show and cancellation report with the correspondence and keep the record in the file.
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction.
• Coordinate with the travel agent and update the room allotment.
• Responsible on rate loading including RFP, Public Promotion, Partnership Rate and promotions, Global or Local agreement, Long Stay Charge.
• Responsible on Rates Loading Audit on SynXis CR.
• Co-ordinate closely with DSS/SMT team of each respective property in the in-charge area and other region to propose necessary assistance if necessary.
• Maintain the cleanliness of the working area in the Reservation Department.
• Assist in the recruiting, managing, training and developing of the Reservation team

• International-Dynamic-Friendly Working Environment.
• Competitive salary with allowances (meal, phone)
• Monthly bonus (service charge)
• Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance
• 13th month salary, variable bonus, annual salary review
• 14 days of annual leave, 1 birthday leave
• Annual health check-up, year-end party, outing, etc.
• Uniform including laundry
• Free parking

Experience & Education:

• Bachelor Degree/Diploma in Hospitality Management or Sales/Marketing preferred.
• Additional work experience may substitute for degree.
• English Level : Highly articulate in English language, both written and spoken.
• Minimum of 3-5 years in Sales & Marketing related operations, of which at least 2 years-experience in similar position in a 5 stars establishment.
• Extensive knowledge in pre-opening and post-opening sales & marketing operations.

Traits & Behaviors:

• Strong track record of sales & marketing experience and influence of respective regional market.
• Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills.
• Possess dynamic leadership qualities and self-motivated with a number of core strength.

Address: Oakwood Hotel & Apartments Saigon: 330 A - 330B Ung Van Khiem St., Thanh My Tay Ward, Ho Chi Minh City