Assistant IT Manager

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware

• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required

• Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

- Computer Hardware systems and devices including PC LAN technology.

- Software operating and utility systems.

- Front Office and Accounts Receivable Property Management Systems.

- Interfaces to and from Front Office Property Management Systems and other Systems.

- Back Office Accounting Systems.

- PC and LAN based Office Automation products.

- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

- Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.

- Point Of Sale Systems.

- Guest and Administration Voicemail.

- Call Accounting.

- PABX systems.

- Cabling.

- Hub / Switch Management Systems.

- Electronic Door Locking Computer System.

- Computer Virus protection.

- Hotel IT Security and Firewalls

• Provide a monthly written progress report to the IT Manager, with copies to department heads

• Maintain an up-to-date list of all computer hardware

• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency

• Installs and tests corporate approved program changes to the hotel computer system(s)

• Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office

• Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users

• Trains the selected hotel staff to take on the major responsibilities during his/her absence

• Establishes documents, test and communicates appropriate disaster recovery emergency

procedures to follow when the hotel computer system(s) are inoperable

• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries

• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion

• Completes and distributes activity reports, program trouble reports, and enhancement list

• Serves as the primary associate with all computer-related outside vendors

• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids

Financial

• Help create the department’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs….

• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility

• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support

• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.

Guest Experience

• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors

• Follows-up on all outstanding points from the latest EDP audit of his/her hotel

• Informs department heads when new features or changes to the system affect their department

• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.

Responsible Business

• Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions

• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions

• Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications

• Maintains uncompromising data and physical security standards

• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system

• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management

• Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
• 14 annual leave, 2 days off per week
• Relocation, repatriation, and home leave allowance
• Accommodation, uniforms, transportation, and meals are provided
• International working environment
• Insurance as labor law
• Healthcare insurance for personnel and for the family
• 24/7 accident insurance
• Other benefits will be discussed during the interview

2. Service years in the field: 3 years related experience or an equivalent combination of education and work-related experience.

3. Service years in supervisor/manager level:

Knowledge and skills: Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Working knowledge of local area networks and Microsoft Windows Problem solving, reasoning, motivating, organizational and training abilities. Good writing skills

4. Language: English

• Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
• Phone: 02973 88 0000/Hotline: 0976 246 873 (HR Department)