Assistant Housekeeping Manager

Position Summary

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department, ensuring all guest rooms, public areas, back-of-house areas, and laundry operations meet the highest standards of cleanliness, safety, and presentation. The role is responsible for supervising housekeeping colleagues, maintaining quality standards, controlling departmental costs, and delivering exceptional guest experiences.

Key Responsibilities

Operational Management

• Assist in managing the daily operations of the Housekeeping Department.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained according to brand standards.
• Conduct regular inspections of guest rooms, corridors, public areas, and facilities.
• Coordinate room status updates with Front Office to maximize room availability and guest satisfaction.
• Monitor housekeeping productivity and service efficiency.
• Support laundry operations and linen management where applicable.

Team Leadership

• Supervise Housekeeping Supervisors, Room Attendants, Public Area Attendants, and Laundry colleagues.
• Conduct daily briefings and communicate departmental objectives.
• Train, coach, and develop team members to improve performance and service quality.
• Monitor attendance, scheduling, and manpower deployment.
• Support recruitment, onboarding, and performance evaluations.
• Foster a positive and engaged working environment.

Quality Assurance

• Ensure compliance with hotel brand standards and housekeeping procedures.
• Monitor guest feedback and implement corrective actions when required.
• Conduct quality audits and follow-up inspections.
• Ensure all guest requests and maintenance issues are addressed promptly.

Health, Safety & Compliance

• Ensure compliance with health, hygiene, sanitation, and safety regulations.
• Promote safe handling and storage of chemicals and cleaning equipment.
• Ensure colleagues follow occupational health and safety procedures.
• Participate in emergency response procedures and hotel safety programs.

Inventory & Cost Control

• Monitor usage of cleaning supplies, guest amenities, linen, and uniforms.
• Assist in maintaining inventory levels and conducting stock counts.
• Support budget control initiatives and cost-saving programs.
• Minimize waste, loss, and damage of hotel assets.

Guest Service

• Respond professionally to guest complaints and service recovery situations.
• Ensure guest requests are handled efficiently and courteously.
• Maintain a strong guest-focused culture within the department.

Qualifications & Experience

Diploma or Degree in Hospitality Management, Hotel Management, or a related field.

Minimum 3–5 years of Housekeeping experience in a hotel or resort environment.

At least 1–2 years in a supervisory role within Housekeeping.

Experience in luxury or international hotel brands is preferred.

Good understanding of housekeeping operations, cleaning procedures, and quality standards.

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills.
• Leadership skills.
• Ability to develop strong relationships with customers’ senior management.

Qualifications

Diploma in Hotel Management, Sales Marketing or related field.

Experience

02 years related experience or an equivalent combination of education and experience