Front Office Manager - TBP Tiền sảnh

The Front Office Manager is responsible for overseeing all Front Office operations to ensure exceptional guest experiences, efficient departmental performance, revenue optimization, and compliance with hotel standards and policies.

2. Key Responsibilities

Operational Management

Manage and oversee daily operations of the Front Office Department, including Reception, Guest Relations, Concierge, Bell Service, Telephone Operator, and Transportation services (if applicable).

Ensure smooth and efficient guest arrival, stay, and departure experiences.

Maintain service standards in accordance with hotel brand standards and operating procedures.

Monitor room inventory, occupancy levels, and room allocation strategies.

Coordinate closely with Housekeeping, Engineering, Sales & Marketing, and other departments to ensure seamless operations.

Handle VIP arrivals, special requests, guest complaints, and emergency situations professionally.

Guest Experience

Ensure high levels of guest satisfaction and service excellence.

Monitor guest feedback through various platforms and implement corrective actions when necessary.

Develop and maintain personalized guest recognition programs.

Resolve guest concerns promptly and effectively.

Revenue Management

Support revenue maximization through effective room inventory management and upselling strategies.

Monitor ADR, Occupancy, RevPAR, and other Front Office performance indicators.

Collaborate with Revenue Management and Reservations teams to optimize room sales opportunities.

People Management

Recruit, train, coach, and develop Front Office team members.

Conduct performance evaluations and provide continuous feedback.

Prepare staff schedules and manage labor costs efficiently.

Foster a positive working environment and promote teamwork.

Financial Management

Prepare departmental budgets and forecasts.

Monitor departmental expenses and ensure cost control measures.

Review daily revenue reports, cashier reports, and financial transactions.

Ensure compliance with cash handling procedures and audit requirements.

Administration & Compliance

Develop and maintain standard operating procedures (SOPs).

Ensure compliance with hotel policies, local regulations, health & safety standards.

Prepare operational reports, statistics, and performance analyses.

Participate in management meetings and strategic planning activities.

• Competitive salary and service charge
• Professional working environment in a 4–5 star hotel
• Training and career development opportunities
• Insurance and other benefits according to company policy

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related fields.
• Minimum 3–5 years of experience in Front Office management within a 4–5 star hotel or luxury resort environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Proficiency in PMS systems (Opera, Opera Cloud, Fidelio, or similar).
• Strong understanding of revenue management principles.
• Fluent in English; additional languages are an advantage.

Nhận hồ sơ và phỏng vấn trực tiếp: THE PEARL HOI AN

ĐC: Biển An Bàng, Hội An Tây, Đà Nẵng

ĐT: +84 935 972 537