Cluster Commercial Executive

Location: 131 Le Duan, Cua Nam, Ha Noi

Position Purpose

• The Cluster Commercial Executive supports the Cluster Commercial Director in driving system adoption, process standardization, and operational consistency across all hotels within the cluster. This role acts as a key coordinator to identify process gaps, deliver training, and ensure effective use of commercial systems across Sales and Commercial teams.
• Additionally, the role assists in managing distribution channels, maintaining rate parity, and supporting reservation operations to ensure optimal commercial performance and guest satisfaction.

2. Training & Team Support
• Provide hands-on guidance to Commercial and Sales teams on system usage and best practices.
• Ensure onboarding of new team members is smooth and aligned with cluster standards.
• Create training materials and SOPs to drive consistency across properties.

3. Distribution Channel Management
• Assist the Cluster MarCom Manager in managing room distribution across key platforms, including:
o OTAs: Booking.com, Expedia, Agoda, Trip.com, Traveloka
o B2B partners: Hotelbeds, Webbeds, etc.
• Monitor channel performance and ensure accurate content, availability, and rate loading.

4. Rate Parity & Distribution Health

• Utilize tools such as Fornova to identify and analyze rate disparities.
• Investigate root causes and coordinate with internal teams and external partners to resolve issues.
• Ensure optimal rate parity and maintain strong distribution health scores.

5. Reservation Support

• Handle key reservation tasks, including:
o Processing direct bookings (Wholesale, Corporate, Group, Permanent segments)
o Managing booking amendments and special requests
o Following up on payments according to booking terms
• Ensure accuracy, timeliness, and compliance with property standards.

Key Performance Indicators (KPIs)

• System adoption rate across cluster hotels
• Reduction in process gaps / operational inconsistencies
• Training effectiveness and team competency improvement
• Rate parity score and distribution health (via Fornova)
• Accuracy and turnaround time for reservation processing
• OTA/B2B channel performance and compliance

• Competitive compensation package aligned with your expertise and impact
• Full salary & social insurance from first month
• Annual performance bonus & Hilton benefits
• 14 annual leave days + 1 paid birthday leave
• Private healthcare plan & wellness support
• Daily meal support & full uniform provided
• Access to Hilton’s global learning platform – leadership training, cross-brand development, and more
• A collaborative and international work culture where your voice truly matters
• Opportunities to grow regionally and within the Hilton network

• Send your CV at Hoteljob